LS
Llinda S
1 reviews | Active since May 2026
06 May 2026, 10:52
Slow ineffective service
I spoke to several agents in March already to ensure the correct process for transferring my internet service because of relocation. I followed the process and everything was confirmed on 15 April. I emphasized repeatedly that I needed to be connected by 7th May to be able to commence work from home and was assured that all was in order for this to happen. The process did not include ordering of a new router...NOT ONE OF THE AGENTS TOLD ME THIS OR MADE IT PART OF THE ORDER. Now suddenly Amanda the last agent spoken to says a new Router is needed, it has been ordered and now have to wait 72 hours for delivery. This now makes connection not possible in time for me to commence my work. Furthermore....getting help from your website is an endless cycle of waiting for response for sometimes more than 45 minutes only to be given options by a bot and then going back to the beginning of the process. I am very dissatisfied with this service and I am still waiting for the router and to be connected - it is now the 6th . Furthermore we were told we could connect the TV via a LAN line - this also does not work. To find the Webafrica internet network to add to a device also does not work. Nothing we were told to do by any agent works. The agents also just disappear and do not assist further. I have never missed one payment to your company - but continue to endure very poor or non existent service. I await response and still have no router and no internet connection.
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
06 May 2026, 11:15Hi Llinda,
We understand how stressful and disappointing this situation has been, especially after carefully following the relocation process, clearly communicating your work‑from‑home deadline, and then being faced with last‑minute changes that were never explained upfront. This is not the experience we want for our clients, and we recognise the impact this has had on your ability to work and plan.
To clarify the setup: the Zoom ONT currently installed at your premises acts purely as a gateway. Devices are not able to connect directly to it for internet access. Internet access, WiFi visibility, and LAN connectivity for your TV will only be available once the ZTE router is delivered and fully set up. At that point, your devices will be able to detect the WiFi network and connect successfully.
The team responsible for router deliveries is actively working to ensure the ZTE router is delivered as soon as possible, as this is the final requirement to complete the connection.
If you need any further assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll continue to assist.
Warm regards,
Webafrica Crew
We understand how stressful and disappointing this situation has been, especially after carefully following the relocation process, clearly communicating your work‑from‑home deadline, and then being faced with last‑minute changes that were never explained upfront. This is not the experience we want for our clients, and we recognise the impact this has had on your ability to work and plan.
To clarify the setup: the Zoom ONT currently installed at your premises acts purely as a gateway. Devices are not able to connect directly to it for internet access. Internet access, WiFi visibility, and LAN connectivity for your TV will only be available once the ZTE router is delivered and fully set up. At that point, your devices will be able to detect the WiFi network and connect successfully.
The team responsible for router deliveries is actively working to ensure the ZTE router is delivered as soon as possible, as this is the final requirement to complete the connection.
If you need any further assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll continue to assist.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 11:15
Official
Hi Llinda,
We understand how stressful and disappointing this situation has been, especially after carefully following the relocation process, clearly communicating your work‑from‑home deadline, and then being faced with last‑minute changes that were never explained upfront. This is not the experience we want for our clients, and we recognise the impact this has had on your ability to work and plan.
To clarify the setup: the Zoom ONT currently installed at your premises acts purely as a gateway. Devices are not able to connect directly to it for internet access. Internet access, WiFi visibility, and LAN connectivity for your TV will only be available once the ZTE router is delivered and fully set up. At that point, your devices will be able to detect the WiFi network and connect successfully.
The team responsible for router deliveries is actively working to ensure the ZTE router is delivered as soon as possible, as this is the final requirement to complete the connection.
If you need any further assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll continue to assist.
Warm regards,
Webafrica Crew
We understand how stressful and disappointing this situation has been, especially after carefully following the relocation process, clearly communicating your work‑from‑home deadline, and then being faced with last‑minute changes that were never explained upfront. This is not the experience we want for our clients, and we recognise the impact this has had on your ability to work and plan.
To clarify the setup: the Zoom ONT currently installed at your premises acts purely as a gateway. Devices are not able to connect directly to it for internet access. Internet access, WiFi visibility, and LAN connectivity for your TV will only be available once the ZTE router is delivered and fully set up. At that point, your devices will be able to detect the WiFi network and connect successfully.
The team responsible for router deliveries is actively working to ensure the ZTE router is delivered as soon as possible, as this is the final requirement to complete the connection.
If you need any further assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll continue to assist.
Warm regards,
Webafrica Crew
LS
Llinda S's updateReviewer Update
09 May 2026, 08:43My router was deliveted. All connections are secure. I have paid Web Africa for the transfer of service and the monthly fee. Wr still cannot connect and the same thing is happening with non service on the Web Africa app. This has been totally unacceptable from the dtart and now even more so. Please answer me directly on Hello Peter as you promised would be done . My return to work online has been compromised , i am paying for data and I am apalled and totally frustrated with this whole experience. I am waiting for your assistance and prompt reply. A direct phone call to *** is expected instead of constant explanation to different agents who say different things. Please respond now.
LS
Llinda S's update09 May 2026, 08:43
Reviewer Update
My router was deliveted. All connections are secure. I have paid Web Africa for the transfer of service and the monthly fee. Wr still cannot connect and the same thing is happening with non service on the Web Africa app. This has been totally unacceptable from the dtart and now even more so. Please answer me directly on Hello Peter as you promised would be done . My return to work online has been compromised , i am paying for data and I am apalled and totally frustrated with this whole experience. I am waiting for your assistance and prompt reply. A direct phone call to *** is expected instead of constant explanation to different agents who say different things. Please respond now.
LS
This is a serous situation. I am still waiting for a response. I have paid for this service and now I am being ignored. What must I do to get proper response from Web Africa?
Llinda S's updateReviewer Update
09 May 2026, 09:10This is a serous situation. I am still waiting for a response. I have paid for this service and now I am being ignored. What must I do to get proper response from Web Africa?
LS
Llinda S's update09 May 2026, 09:10
Reviewer Update
This is a serous situation. I am still waiting for a response. I have paid for this service and now I am being ignored. What must I do to get proper response from Web Africa?
Webafrica's replyOfficial
11 May 2026, 12:58Hi Llinda, We hear how frustrating and disruptive this situation has been for you, especially as your router has been delivered, payment has been made, and you’re still unable to connect. We also understand the impact this is having on your ability to work online and the added cost of relying on mobile data in the meantime. That level of uncer*****y and repeated communication with different agents is understandably exhausting. An escalation was submitted to our Provisioning/Orders team to urgently review and assist with the activation of your service so that connectivity can be properly established. This team is responsible for ensuring the line is correctly provisioned and brought online where delays or activation issues are occurring. We acknowledge your request for direct contact and clearer communication. The escalation includes your request for follow-up and prioritisation so that this is not handled in fragments across multiple touchpoints. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 May 2026, 12:58
Official
Hi Llinda, We hear how frustrating and disruptive this situation has been for you, especially as your router has been delivered, payment has been made, and you’re still unable to connect. We also understand the impact this is having on your ability to work online and the added cost of relying on mobile data in the meantime. That level of uncer*****y and repeated communication with different agents is understandably exhausting. An escalation was submitted to our Provisioning/Orders team to urgently review and assist with the activation of your service so that connectivity can be properly established. This team is responsible for ensuring the line is correctly provisioned and brought online where delays or activation issues are occurring. We acknowledge your request for direct contact and clearer communication. The escalation includes your request for follow-up and prioritisation so that this is not handled in fragments across multiple touchpoints. Warm regards,
Webafrica Crew
Webafrica Crew