Slow & Horrible Service!!

Started my internet service with Webafrica mid November 2020 and everything was fine. Then suddenly from December 1st my internet no longer worked. When I contacted them i was informed that by one of the agents that on there system it shows that my service was never activated and the sim delivery was never done (even though this was all done and confirmed mid November). The consultant then supposedly reactivated my service, but has now almost been a week later and i still have no internet and also have not received any further feedback from Webafrica on when this issue will be resolved.