Slow Fibre ~ Slower Service

Contacted Webafrica about slow fibre and received a "ticket number ~ 172888" on 2 Mar 2018, no response up until 9 Mar. Called on 9 Mar and was on hold for 12 minutes then hung up, called back and was on hold for 7 minutes then hung up, called back and spoke with reception, she said she will contact them to call me back, waited more than one hour, called them back spoke with reception she said she will put me through, on hold for 5 minutes hung up, called reception back and nobody picked up the phone!!!!!! Still waiting Webafrica I pay for 20mbps but only receive 12mbps on average I have only had the service from 01 Feb 2018 and the above ticket number is the 3rd that I have had!! Now I receive an email saying that my subscription will be increased ~ What is going on!!!!! Can somebody help me or does nobody care!