DV
David V
1 reviews | Active since Sept 2011
02 May 2015, 11:13
Slow download speed
I have a capped account and my download speed is so slow and I've told them they throttling my account because I only download at 10k at this very moment and thats not acceptable, I have talk to then and send them proof but with no improvement on my speed. They even advertise on this page but does not comply with their Fast Reliable promise on their advert, <br> <br>
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Webafrica's replyOfficial
05 May 2015, 18:14Hello dcvanvuuren,
We're sorry to hear that you're battling an issue of a slow connection and we can understand why you would be upset.
We don't throttle our accounts. But the accounts and protocols are prioritised during office hours based on bandwidth priority profiles and network capacity. Our guys have been in touch with you to rectify this issue and provided you with a test account to test your connection.
Please test your connection and let us know as soon as you pick up issues or email our guys: ***
Regards
Mkhululi
Online Team
We're sorry to hear that you're battling an issue of a slow connection and we can understand why you would be upset.
We don't throttle our accounts. But the accounts and protocols are prioritised during office hours based on bandwidth priority profiles and network capacity. Our guys have been in touch with you to rectify this issue and provided you with a test account to test your connection.
Please test your connection and let us know as soon as you pick up issues or email our guys: ***
Regards
Mkhululi
Online Team
Webafrica's reply05 May 2015, 18:14
Official
Hello dcvanvuuren,
We're sorry to hear that you're battling an issue of a slow connection and we can understand why you would be upset.
We don't throttle our accounts. But the accounts and protocols are prioritised during office hours based on bandwidth priority profiles and network capacity. Our guys have been in touch with you to rectify this issue and provided you with a test account to test your connection.
Please test your connection and let us know as soon as you pick up issues or email our guys: ***
Regards
Mkhululi
Online Team
We're sorry to hear that you're battling an issue of a slow connection and we can understand why you would be upset.
We don't throttle our accounts. But the accounts and protocols are prioritised during office hours based on bandwidth priority profiles and network capacity. Our guys have been in touch with you to rectify this issue and provided you with a test account to test your connection.
Please test your connection and let us know as soon as you pick up issues or email our guys: ***
Regards
Mkhululi
Online Team