Slow and careless service

After they installed a fibre connection to my home, i requested a migration of my old Telkom number to their VOIP service. When they (someone in the sales team?) finally responded after 5-6 days, and I asked a technical question, I was transferred to technical support (actually placed in the very long queue). When I finally spoke to Dino he was helpful and knowledgeable, but had to put me on hold to clarify some issue. I waited for many minutes until the call was dropped. I have not heard from Webafrica again.