CC
Claudette Claudette.jhingoor
1 reviews | Active since Apr 2026
17 Apr 2026, 10:52
Sitting with out wifi going 3 days now still no help or assistance
Had a reinstallation done on the 13th till date I have no wifi They assured me a technician will come out in two hours to connect it and no one has come I have contacted the support team so many times
All I get is a ticket number and the matter has been escalated
Sitting with 3 tickets And a message saying the fault is closed But still no wifi
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
17 Apr 2026, 10:56Hi Claudette.
We hear your frustration, and we understand how disruptive it is to be without a working connection after a reinstall, especially when you’ve already been given repeated timeframes and no resolution on site.
We can confirm that your case has now been escalated to our onboarding team for a full review of the activation and installation outcome. They will assess what has happened across your existing tickets, including the closed fault status, and coordinate directly to ensure the connection is properly activated and stable.
We are treating this as a priority activation failure and not a standard support query, given the repeated missed technician attendance and unresolved installation.
What we are doing next:
- Full review of your installation and reinstallation history
- Investigation into why the fault was marked as closed
- Verification of ONT/line activation status
- Direct coordination with the field and onboarding teams for corrective action
You will be contacted directly with clear next steps once the review is complete.
We understand that ticket numbers alone are not a solution. Your experience is being escalated beyond standard support so we can correct the installation properly and get your service up and running without further delays.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply17 Apr 2026, 10:56
Official
Hi Claudette.
We hear your frustration, and we understand how disruptive it is to be without a working connection after a reinstall, especially when you’ve already been given repeated timeframes and no resolution on site.
We can confirm that your case has now been escalated to our onboarding team for a full review of the activation and installation outcome. They will assess what has happened across your existing tickets, including the closed fault status, and coordinate directly to ensure the connection is properly activated and stable.
We are treating this as a priority activation failure and not a standard support query, given the repeated missed technician attendance and unresolved installation.
What we are doing next:
- Full review of your installation and reinstallation history
- Investigation into why the fault was marked as closed
- Verification of ONT/line activation status
- Direct coordination with the field and onboarding teams for corrective action
You will be contacted directly with clear next steps once the review is complete.
We understand that ticket numbers alone are not a solution. Your experience is being escalated beyond standard support so we can correct the installation properly and get your service up and running without further delays.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
CC
Claudette Claudette.jhingoor's updateReviewer Update
17 Apr 2026, 11:25Its a pity that I cant attache pictures here
I am literally on a chat with the agent and they are telling me everything is active on their side
But I have pictures of the cords not connected to anything
On the outside of my property
Just sitting there for days
This has become so frustrating
I am literally on a chat with the agent and they are telling me everything is active on their side
But I have pictures of the cords not connected to anything
On the outside of my property
Just sitting there for days
This has become so frustrating
CC
Claudette Claudette.jhingoor's update17 Apr 2026, 11:25
Reviewer Update
Its a pity that I cant attache pictures here
I am literally on a chat with the agent and they are telling me everything is active on their side
But I have pictures of the cords not connected to anything
On the outside of my property
Just sitting there for days
This has become so frustrating
I am literally on a chat with the agent and they are telling me everything is active on their side
But I have pictures of the cords not connected to anything
On the outside of my property
Just sitting there for days
This has become so frustrating
Webafrica's replyOfficial
20 Apr 2026, 10:40Hello Claudette,
Thank you for taking the time to share your feedback with us. We understand how frustrating and stressful this situation must be, especially after a reinstallation with no working WiFi, multiple missed expectations around technician attendance, and continued uncer*****y despite repeated engagement with support.
We have reviewed your account and can confirm that a request has been logged for a Vumatel technician to urgently attend to the installation at your premises. Our Faults Team is actively monitoring the fault and has been made aware of the urgency of your case. They will provide you with updates directly as soon as feedback is received from Vumatel and the attending technician team.
If you need any further assistance, you are welcome to reach out via Hello Peter and the team will assist you directly.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating and stressful this situation must be, especially after a reinstallation with no working WiFi, multiple missed expectations around technician attendance, and continued uncer*****y despite repeated engagement with support.
We have reviewed your account and can confirm that a request has been logged for a Vumatel technician to urgently attend to the installation at your premises. Our Faults Team is actively monitoring the fault and has been made aware of the urgency of your case. They will provide you with updates directly as soon as feedback is received from Vumatel and the attending technician team.
If you need any further assistance, you are welcome to reach out via Hello Peter and the team will assist you directly.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 10:40
Official
Hello Claudette,
Thank you for taking the time to share your feedback with us. We understand how frustrating and stressful this situation must be, especially after a reinstallation with no working WiFi, multiple missed expectations around technician attendance, and continued uncer*****y despite repeated engagement with support.
We have reviewed your account and can confirm that a request has been logged for a Vumatel technician to urgently attend to the installation at your premises. Our Faults Team is actively monitoring the fault and has been made aware of the urgency of your case. They will provide you with updates directly as soon as feedback is received from Vumatel and the attending technician team.
If you need any further assistance, you are welcome to reach out via Hello Peter and the team will assist you directly.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand how frustrating and stressful this situation must be, especially after a reinstallation with no working WiFi, multiple missed expectations around technician attendance, and continued uncer*****y despite repeated engagement with support.
We have reviewed your account and can confirm that a request has been logged for a Vumatel technician to urgently attend to the installation at your premises. Our Faults Team is actively monitoring the fault and has been made aware of the urgency of your case. They will provide you with updates directly as soon as feedback is received from Vumatel and the attending technician team.
If you need any further assistance, you are welcome to reach out via Hello Peter and the team will assist you directly.
Warm regards,
Webafrica Crew