TM
Tulisa M
1 reviews | Active since Oct 2017
08 Apr 2026, 19:40
Since the 2 April 2026 I've been waiting for finance to respond to a termination and claw back memo
Since the 2 April 2026 I've been waiting for finance to respond to a termination and claw back memo. Been without wifi since 1 April to date, not getting assistance at all.
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Replies (1)
Webafrica's replyOfficial
09 Apr 2026, 09:10Hi Tulisa, we completely understand how frustrating this must be, being without WiFi since 1 April and waiting for a response from finance can be extremely disruptive.
We’ve located your account and can see that the credits have already been processed. To ensure everything is finalised, we’ve submitted a follow-up to have the credits approved and the termination/claw-back memo fully addressed. This means your case is actively being progressed, and we’re keeping a close eye on it until resolution.
If there’s anything else you need in the meantime or additional support while the credits are being finalised, please don’t hesitate to reach out, we’re here to assist and make this process as smooth as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 09:10
Official
Hi Tulisa, we completely understand how frustrating this must be, being without WiFi since 1 April and waiting for a response from finance can be extremely disruptive.
We’ve located your account and can see that the credits have already been processed. To ensure everything is finalised, we’ve submitted a follow-up to have the credits approved and the termination/claw-back memo fully addressed. This means your case is actively being progressed, and we’re keeping a close eye on it until resolution.
If there’s anything else you need in the meantime or additional support while the credits are being finalised, please don’t hesitate to reach out, we’re here to assist and make this process as smooth as possible.
Warm regards,
Webafrica Crew
Webafrica Crew