MS
Mark S
1 reviews | Active since May 2010
01 Dec 2018, 09:12
Simply useless
Ive app**** for a 85+85 special at webafrica last year in November.it took them 3 months to get the service right and 3 failed deliveries where they kept on sending me a router I didn't need. They eventually gave me the R500 credit for not using their router. Two weeks ago I decided I want to make use of a 50m5m fibre and thus opt to change over to fibre. Immediately they charged me a claw back fee of R500. My service is supposed to go over to fibre without any double billing, but guess what. Although my LTE service is set to stop on the 1st of January, webafrica decided to cut it today. The fibre is not installed yet. So now I do not have internet. I tried phoning their useless support centre but after holding for more than half an hour listening to some idiot telling stupid jokes I decided to vent here. Webafrica used to be a great company, but since the new people took over it's going down the drain.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
03 Dec 2018, 09:25Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Webafrica's reply03 Dec 2018, 09:25
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
MS
Mark S's updateReviewer Update
04 Dec 2018, 11:49It seems the tide is turning, Webafrica came back to me and promised to fix the confusion, I had 3 calls today and am happy with the service. Everybody was very understanding and I believe they were really sincere in their efforts to fix my problem, well done guys.
MS
Mark S's update04 Dec 2018, 11:49
Reviewer Update
It seems the tide is turning, Webafrica came back to me and promised to fix the confusion, I had 3 calls today and am happy with the service. Everybody was very understanding and I believe they were really sincere in their efforts to fix my problem, well done guys.