1 reviews | Active since Sept 2015
Silence from Webafrica regarding order
On 24 February 2018 I ordered FTTH with Order Number: ********** 211.
On 17 March 2018, I received notification from Webafrica that my order had moved to phase 3. I was told that phase 3 would take up to 21 days to complete.
On day 22, which is the 8th of April 2018, I contacted Webafrica to find out why nothing has happened with my order. I have, as yet, received no response.
On 16 April 2018, I sent another request for update and I have received nothing from Webafrica. Nothing.
Today is the 24 of April 2018, two months after my initial order, and I have heard nothing from Webafrica regarding my order, other than the above-stated notification dated 17 March 2018.
If I receive no update from Webafrica by 17:00 on 25th April 2018, I will assume that this order has been cancelled and I will pay Webafrica nothing, even if they do attempt to complete the order after the 25th of April 2018.
Simply put, contact me and explain the shocking lack of service by end of tomorrow, or cancel my order and lose a customer (and every referral from that customer) forever.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica