K
Kyle
1 reviews | Active since Aug 2026
21 Aug 2026, 10:24
Signed up 2 months ago
Signed up 2 months ago. Received my router, nothing to connect it to. Had a fibre termination box installed on site, just no ONT device. Jawwad and Omphile have been a great help and understood the assignment, however previous techs were not helpful. Only now that SLA has been breached is there movement on this query.
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Webafrica's replyOfficial
21 Aug 2026, 10:33Hi Kyle,We understand the frustration here. You signed up two months ago, received your router and had the fibre termination box installed, but were still left without the ONT needed to actually get connected. We can appreciate how disappointing it must have been to wait this long, particularly when it took an SLA breach before you started seeing movement on the query.It’s encouraging to hear that Jawwad and Omphile have taken the time to understand the issue and provide the support you needed. We’ll make sure their efforts are recognised. We’d like to take a closer look at the outstanding installation and see what can be done to move this forward. Please send us your registered email address linked to your Webafrica account via private message so we can locate your profile and assist you directly.We appreciate you highlighting both where the experience fell short and the team members who have made a positive difference. We’ll use your feedback to help improve the experience for you and our customers going forward.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply21 Aug 2026, 10:33
Official
Hi Kyle,We understand the frustration here. You signed up two months ago, received your router and had the fibre termination box installed, but were still left without the ONT needed to actually get connected. We can appreciate how disappointing it must have been to wait this long, particularly when it took an SLA breach before you started seeing movement on the query.It’s encouraging to hear that Jawwad and Omphile have taken the time to understand the issue and provide the support you needed. We’ll make sure their efforts are recognised. We’d like to take a closer look at the outstanding installation and see what can be done to move this forward. Please send us your registered email address linked to your Webafrica account via private message so we can locate your profile and assist you directly.We appreciate you highlighting both where the experience fell short and the team members who have made a positive difference. We’ll use your feedback to help improve the experience for you and our customers going forward.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew