Sign up is quick and fast until you paid

Item: Webafrica
Rating: 2
Author: Ashley S

Sign up is quick and fast until you paid. We signed up 3 weeks ago and still not connected. There was another line on the property as explained and we needed a new line on the main house. It took us 3 weeksn to get through this feedback and finally was escelated to Vuma to correctly install our line as the other line was made active thinking we using it but not. It was frustrating being transfered to pillar and post with no solution

Helpful (0)

Replies (1)

Webafrica's replyOfficial

09 Mar 2026, 12:22

Morning Ashley. Thank you for sharing your experience with us. We fully acknowledge how frustrating it must have been to wait for three weeks and to be transferred between departments without a clear resolution. We understand the impact this has had, and we want you to know that we take your feedback seriously and will do better.

We appreciate your patience as your order was escalated to Vumatel for the correct installation of the new line on the main house. Your experience has been shared internally to help us improve communication and ensure smoother activation processes for all our customers in the future.

Thank you again for highlighting this. Your feedback helps us identify where we need to improve and ensures we can provide a better experience moving forward. R^

Webafrica's reply09 Mar 2026, 12:22

Official

Thank you again for highlighting this. Your feedback helps us identify where we need to improve and ensures we can provide a better experience moving forward. R^