SIES FOR YOUR CUSTOMER SERVICE!

YOUR CUSTOMER SERVICE APPALLING!!!!!!!!!!!!!!!!!!!!!!!!!

After my neighbors wifi was installed last Saturday my LOS (loss of signal) has been flickering red for the past 4 days.

First of all Monday morning I contacted via phone call, was transferred from the sales agent to IT support and waited 2 hours for someone to respond. NO ONE DID! There was no call back even after I requested.

Secondly I tried the whatsapp support another 1 hour and a half later the agent assist.

Are you agents robots as they are not able to assist with queries. They cannot provide efficient information with regarding your dispute. They do not answer any of your questions. The agent basically just logged my ticket and told me it will be attended to within 1-48 hours.

It has been 48 hours later and I do not have wifi to work from home yet my monthly payment is being deducted from my account.

You expect to make money from us consumers yet you cannot deliver on your service. Employ sub-contractors that are not catching on **** when they doing installments and you won't have this issue.

This is **** I am paying for and you people expect patience.

I'm disappointed in the service. Just like you are being paid on time every month for making use of your services I expect my issue to be looked into with the same attendance.

Employ people that can actually assist with issues and not send automated responses. You dealing with customers not damn robots.

We are stuck with using your service don't make us regret it!