SHOCKING Webafrica service and unauthorised bank card debit

Webafrica provides appalling service via their Whatsapp chat with responses which can be 15-20 mins between messages and some chats lasting hours, no info sharing when they transfer you to another area means you have to type the same thing over and over and huge delays to get assistance with recent internet reconnection/house move. ALSO UNAUTHORISED DEBIT OFF MY CARD ACCOUNT