Shocking webafrica lack of service

I cancelled service. I had to return my router to not incur penalties but webafrica did not release my line and I can’t activate my new provider. Webafrica forces people to use webchat after 120 min and 4 transfers I still cannot get support - just bots who can’t solve. My advice is to never use them as provider they provide NO service and hide behind cheap technology. Worst service in my last 15 years by far…