Shocking support from Webfrica and their Whatsapp Service

Webafrica is my internet service provider for my fibre connection. I upgraded my service on 3 March 2021 from a 20Mbps line to a 300Mbps line. After completing the request within minutes, the extra amount of approximately R420 per month was deducted from my account. Now, 2 monthly charges later, still no service. You have to go through a Whatsapp Chatbot to log your query complaint and you will be assigned an agent. After more than 2 months and having to deal with countless number of agents I still do not have the upgrade that I have paid for. I keep on getting transferred between support and provisioning who say the problem is with the Vuma who is the fibre line supplier. This service is frustrating as you can never get the same agent, you have to repeat your story every time a new agent gets assigned. To make it worse after 2 months of back and forth, I was told that my router needed to be upgraded. Why did nobody advise this on day 1...With the router upgraded, it has not helped with provisioning saying its a support issue and support saying its a provisioning issue. I have been told countless times that this has been escalated to the Brand Manager and have pages and pages of Whatsapp messages to prove this so if the so called "Brand Manager" of Webafrica actually exists - please contact me.