Shocking support failure: Ignored, ghosted by agents, and billed for cancelled service

Worst customer service experience with @Webafrica.

I have been trying to finalize a moving switchover to an LTE service since late July. After being promised a smooth switchover, waiver of the cancellation fee, and a discount on Monday (Aug 24), your team completely dropped the ball.

Instead of sending the invoice as promised, I’ve spent the last 3 days being bounced between more than 6 agents across Billing, Retentions, and Sales—only to be ignored or disconnected every single time. Even your live chat agents abandon the conversation when asked for basic help.

I am moving in two days. Stop ignoring your paying customers and have a manager contact me immediately to finalize this account!