SHOCKING SERVICE!! WORSE SERVICE EVER ENCOUNTED

Good Day On 20 June 2024 at 13:33 I contacted Webafrica on their WhatsApp platform. I was assisted by Chulumanco M (see attached screeschots) I advised that I am moving house and enquired about having the services moved to my new residence. I was on the Openserve package of R739 per month. He sent me a screenshot of the available services in the area of the new residence that I was locating to. I chose the Vumatel package of R449 per month and gave my new address. He confirmed this and all was well (see all communication in attached screenshots) I then received a telephone call from Vumatel and an agreed date and time was confirmed for the installation. I was also asked to bring my router that I was using at my then current residence with me. Vumatel arrived at my new residence on 1 July 2024 at 07:30am. They did they installation promptly and professionally using the equipment I provided them that I brought with me. Webafrica debited my account with R739 which was the old package I was on. The debit order was returned as I was now on the R449 package. On 2 July 2024, I immediately contacted Webafrica via their WhatsApp I was assisted by Olebogeng – I informed him that my account was debited with the incorrect amount and that I made an eft for the correct amount. I sent him the proof of payment. I asked if all in order and my services wont be affected and confirmed. (see attached screenshots) On friday 5 July at 09:38am I contacted Webafrica to enquire why my services were suspended. This chat went on for the whole day until 18:03 with the issue being unresolved but rather blown out of context. TO AN EXTEND THAT AN AGENT TOLD ME MY ACCOUNT IS ON ***** STATUS! ARE THEY AWARE WHAT A SERIOUS ALLEGATION IT IS TO ACCUSE *****? I was being pushed from one agent to another all day. I had to repeat myself to each agent which was frustrating but because I WORK FROM HOME , I HAD TO BITE THE BULLET AS I ALREADY LOST A FULL DAYS WORK AND SALARY I spoke to : Ofentse – see all screenshots. He assured me that he will resolved the matter but then transferred me to Rudi – same thing repeated myself (see screenshots ) Rudi advised he must place a new order. I told him how can you place a new order when the services has already been installed. he transferred me to Rory - same thing repeated myself (see screenshots ) Rorry transferred me to Amanda – same thing after repeating myself for the umpteenth time, she transferred me to Baliwe.(see screenshots) Baliwe, then sent me a screenshot showing my old address. I informed her that is the old address and I had a screenshot that was sent to me in June by Rory showing new address, how did the details change? Then she informed me that my new service has been put on ***** status because theres an outstanding amount on my account I am without internet services since Friday 5 July 2024 todate. On Monday 8 July I phoned and spoke to Sibusiso who assured me he is going to escalate the matter . No response, I then called back and spoke to Fadiela, repeated myself and she said she will check with Sibusiso and revert. Tuesday 9 July I phoned again and asked for Sibu, he was shocked that no one called me and assured me he will follow up and call me back, needless to say, this did not happen. I phoned throughout the day with no luck of reaching Sibu or Fadiela, left many messages still no reply. On Wednesday 10 July I called again with same results! Zero, no one at Webafrica cares about assisting customers.