1 reviews | Active since Feb 2019
Shocking service - No response - Unresolved queries, the list goes on
My first ever review on this platform and sad that I need to revert to this. After months of receiving NO feedback on my logged tickets and multiple queries, I decide to cancel since my 10mbps line at most was down to 3-4mbps and no joy received from Webafrica. I was offered assistance from one call center agent to come see to my problem via his "own" company for a fee to come rectify my issue as he reconned it was a poor fibre installation. This was strange and I decide to escalate the issue which was still unresolved. No feedback again. I opt to cancel my service since I need a reliable ISP and was sent an early termination invoice of R1750 which I wish to dispute, I escalate this again, recieved my ticket number, no reply, again. This morning the money debit from my account, without any authorization. Some may feel this is theft. Thank you web africa, I am happy to part with you and for anyone looking for ISP's, there are plenty to choose from and I suggest reading the reviews before committing.
Very disappointed ex client.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica