Shocking service levels and problem resolution

I had a simple 2 number system contract with Nexus that WebAfrica took over early this year. I have not had an effective service with them since inception. Any attempts to establish what the basis of the new /acquired contract is, has fallen on deaf ears. Any attempts to obtain details of numbers called that were said to be the basis of 3 invoices presented and paid in order to get this service up and running again, have been ignored. Furthermore they have dismantled my service after confusing it with another customer despite numerous logged calls and emails.

WebAfrica is run at the call center and Legal office level by amateurs who close a logged call without resolution clarity, constantly. Their business processes are clearly in a mess and not one person takes the effort to see the problem thru to the end.