Shocking Service, Internal Chaos & Zero Accountability – Avoid

My experience with Webafrica has been nothing short of exhausting and unacceptable.

From the very beginning, I was given incorrect information about fibre availability. Only after the process had already started did someone realise that I could not get Metro and had to be moved to a different product (VR). This should have been checked upfront. Basic due diligence was clearly not done.

Because of their internal mistake, I was promised a 50% discount as compensation. However, when it came time for installation, I was suddenly told I must first pay the full R549 before Vuma will install — while at the same time waiting 2–3 business days for a refund caused by their earlier error.

So essentially: • They made the mistake • They promised a discount • They processed a refund • But still expect full payment upfront

This shows a complete lack of internal communication between departments. The left hand clearly does not know what the right hand is doing.

At no point did anyone take ownership of the situation or offer a practical solution. Instead, I was pushed back and forth between agents while being told to “wait” — all because of an issue that was never my fault.

As a customer, you should not have to fight to have promises honoured.

After days of frustration and wasted time, I have decided to cancel and move to another provider. I cannot risk further billing errors or administrative incompetence.

If this is how Webafrica handles a simple fibre installation, I would be concerned about what happens when real technical or billing issues arise.

Very disappointing experience.