Shocking service from Webafrica - Once again, they can't get the simple things right.

I upgraded my service with Webafrica and experienced the following;

It has been 4 four days since I logged my request, upgraded my service and paid extra for my new service which I don't have running yet. I am still sitting on my previous service which was 10 / 5. I upgraded to 20 / 5 did so with the need to work from home. I expect the last four days to either be refunded or a reduction on my next months premium, I will also continue to count the days and add the days accordingly.

This is utterly shocking service , how can you offer an upgrade, charge your client more and never activate the service. I understand that due to our current situation that things might be slow, but 4 days to resolve a simple upgrade is ridiculous. If the 3rd party provider (Octotel) is not available to implement the service, then remove it from you website and don't give your clients the option.