SHOCKING SERVICE FROM WEBAFRICA AND OPENSERVE

Good day. We requested our line to be moved with our Service Provider - Webafrica on the 29th August 2021 from one office to 2 doors done in a Shopping Centre - as the Managing Agents of the Shops were going ahead with alterations. Webafrica since the 29th August 2021 have been in contact with Openserve who keep saying there are no optic fibre lines available in that area. This is pure nonsense - as firstly we had optic fibre two rooms down and have confirmed with the Shopping Centre - there are lines available, These lines were installed by Openserve. Web Africa keep saying that there is nothing they can do as it is Openserve. Openserve say we have to work through our Service Provider. So SERVICE IS SHOCKING. And still today 20 October 2021 no news/no answers/no replies and our Business which is a CPSF cannot run from the office intended.