Shocking service from Webafrica

Hi, I took out a subscription with Webafrica from 1 May 2020. Unfortunately I was not provided with a modem by ‪the 30th of April‬ (I still haven’t received it) and would therefore been without internet, as I had canceled my subscription with my previous internet provider (Mweb). I therefore reactivated my subscription with Mweb and therefore cancelled my contract with Webafrica ‪on the 30th of April‬. R1282.60 was debited from my account, which after repeated disputes with Webafrica, was refunded. On 1 July I was again debited for an amount of R2439. Again I disputed this with Webafrica on 6 July and was promised it would be refunded within 12 hours. I still have not received the refund. I have emailed them numerous times and have tried contacting them by phone and WhatsApp repeatedly with no success. I would advise anyone requiring internet to stay far away from Webafrica. Extremely disappointing service.