Shocking service from disinterested consultants!

I have been a Webafrica client since 2017 to date. I am moving house and almost a month ago requested a transfer to the new property and asked to please make sure the installation takes place on the 1st July 2021. I work from home so being connected to the wifi is of paramount importance to me. I had Vumatel that helped me on 2 other occassions without any delays or issues. Webafrica chose Metro Fibre which is currently the service provide that is present at the new property. The consultant said he can only come on the 2nd July despite me telling him I have to be connected on the 1st July but he was not willing to assist. I have been on whatsapp discussions with Webafrica for 2 weeks 5 consultants later every single time I have to repeat my problem. Webafrica chose Metro I did not, surely its down to you to communicate with your service provider but it seems Webafrica is not interested in customer satisfaction which makes me think I should reconsider my loyalty to them. This is most frustrating as you cannot speak to consultant over the phone, every one of them just wants to end the chat with very little effort being made.