Shocking service from a "service" provider to an existing client.

I am an existing client of Webafrica. On 06/07/2020 i requested an addition service from Webafrica at a new promisies that my familiy and I moved into over the weekend. on this request, I indicated that there is existing equipment in the unit. On 07/07/2020 i receive an email acknowledging my application and they indicated that it has been approved an they will now wait for the provider to install the fiber. I was surprised by this, as there is no installation required from the fiber provider. I indicated this much. I followed up after 2 weeks, where I again indicated that the equipment was already installed. The reply again surprised me - I was told that we were still in SLA, and that the provider had 3 week to install. Maybe the person on the other side had trouble understanding me. I made contact with a different agent on the whatsapp service. Finally this agent seemed to listed to what I had to say, as he asked me to provide them with photos of the equipment and the FSAN number on the ONT unit. I did this immediately. I followed up again - and then it seemed we move backwards. Again it seemed that they were not aware of existing equipment. I had to send photos of the equipment again. I comp****. A week later, I get a call from the fiber provider. They needed to come in a verify their equipment is working. This took all of 10 minutes to do. They confirmed everything was working while onsite, and they indicated that they will let Webafrica know all is in order to continue provision. I followed up with Webafrica the same day, telling them that the fiber provider was onsite. Again a request to send photos of the equipment, this time showing all the lights on the ONT unit. I comp****. On this same whatsapp chat, i was told to expect a dispacth email from Webafrica within 24 hours. 24 Hours came and I received no email. I decided to give them the benifit of the doubt. This morning - Monday 03/08/2020 I tried making contact on the whatsapp chat. It was unable to connect me to an agent - and i decided to make a telephone call. I had to wait in excess of 40 minutes for my call to be answered. In the meantime i tried the whatsapp chat again. Twice I was connected to an agent, and twice I was disconnected after the agents told me to give them time to investigate my order/query. I stuck with holding on to speak to someone. Eventually I got a Hallo from the other side. I was informed that they have no record of the fiber provider letting them know all is well and that they could go ahead with provisioning. I was surprised - and not pleasantly I may add. The week before I was told to expect an email from them about delivery instructions for the provisioned router to be delivered. I asked to speak to someone with whom I will be able to escalate my query - the agent refused and kept speaking over me. I got irritated at this point and demanded they commit to giving me answers on my service by end of day. She was not able to. In the heat of that conversation I asked the lady to cancel my service request, and had her know I will be posting this review on Hellopeter. I had no idea that delivering a service where the fibre had already been installed and equipment verified as working would be something that I had to fight for for a month. Long story short - I am not at all impressed by this lack of service and response to my multiple queries. I have no service yet. I followed up with the fiber provider and I am waiting their response too.