Shocking service for a new client

FUMING!!!!!! I signed up with web africa. I informed them that my service provider was terminating at the end of Feb and that I needed my new service from the 1st of March. AT NO POINT was I told that it would take 5 to 10 days to get me online.

I stream my TV and do all my work online. I just spoke to a consultant. It took me over 4 hours to get one to contact me.

If I knew I was going to get such **** service I would have stayed with mweb.

I asked the consultant for my login codes, and I explained that I would use my old modem to log in. She said my order wasn't processed because I hadn't paid. Well, you debited my account since when did that not mean immediate clearance. Unless the debit order bounces, the money should be in the account immediately or one day later.

The consultant claims it will take up to 5 days for the payment to clear. That's absolute nonsense. I have processed debit order runs before. They are pretty much clear our get rejected by the next day

I'm sitting at home in quarrentine with a virus and NO INTERNET. At no point was I informed by your sales consultant.

My last contract with what's app was to ask for my login codes.

I cannot believe that it is still going to take 5 to 10 days to get registered. I am so thoroughly annoyed. If mweb didn't have a re activation penalty, I would have just gone back to them.

I've really started this relationship with web africa with an incredibly sour taste in my mouth.

I only chose you because you had a high Google rating and trust index rating. You are NOT living up to it. I even tried to email you today on *** and my emails bounced.

Your consultants on what's app do not keep an ongoing monologue with the clients, they ask you a question, which I kept answering, not even a thanks or I will be with you soon, you don't even know if they're still online. I don't know how many times I asked are you still there. They need to use the same etiquette as you would otherwise the clients left high and dry, not knowing if the consultant is even still there. The pauses are often more than 8 min. Dead airspace. How much does it cost to say I'm with you, or please hold.

I'm really highly 😞 disappointed. If I wanted such bad service I would have stayed with mweb or joined telkom.