SHOCKING SERVICE !!

Wow... what shocking service. We have been trying now for 22 days to cancel our subscription!The subscription is in his name, and he is the UK so I have been trying to help him. We have tried their whatsapp 'HELP' line... where there is no actual human one can talk to. There automated responses only help so much. We ask to speak to a human (its an option) and dont a response from one.We have tried phoning, if someone does actually pick up (very very rare) , we get sent through to another line where, once again , no one picks up. We have emailed, where we get told (the responses have been at least 7 days later!) to go online and cancel it there... which we for some reason, we cannot get to work!! We have also been asked for a cell number that they can call us back on... still waiting! What happened to customer care by an actual human. Webafrica sends, yet again, an automated response on any email sent, saying there is a back log because of covid etc... all businesses have been affected, and I dont experience this lack of service with any of them. Even so... if the company cannot handle the income queries and complaints, then how can the cancellation notice (30 days) still apply????