Shocking service!!!

Vuma completed my installation on Saturday, yet I have not been able to connect to the internet at all. The WiFi appears on my devices, but the moment I enter the password, I am prompted to “Sign into Network.” The pop-up then redirects me to your Webafrica portal, where nothing happens — leaving me completely disconnected.

I have been without internet the entire weekend and have spent a substantial amount on mobile data to keep going. This is completely unacceptable.

What makes this worse is the absolute absence of support. I have sent countless messages on WhatsApp with zero response. Your phone lines go unanswered. Your online chat is unresponsive. At this point, it is impossible to reach anyone from your team.

For a service provider of your size, this is appalling and unprofessional. It is unacceptable that a customer cannot get assistance for a service that is not working from day one.

I need this issue resolved today — not tomorrow, not later in the week. Should this not be rectified immediately, I will cancel all my Webafrica accounts and take my business elsewhere. I will also escalate this matter publicly if necessary.

I expect an urgent response and immediate action.