KA
Katherine A
1 reviews | Active since Oct 2011
15 Mar 2026, 17:37
Shocking service
14 days in an still no internet connection despite being told 3 times that my request had been escalated. Cannot speak to anyone in person. Miscommunication between ISP and fibre company lead to further delays. I have spent more on data bundles in the last 2 weeks then I pay for my ISP service. And I am still waiting to be connected
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Webafrica's replyOfficial
16 Mar 2026, 11:33Hi Katherine, thank you for sharing your experience. We understand how frustrating it is to be without internet for 14 days, especially after multiple escalations and the added cost of using data bundles. Our team has attempted to contact you regarding your connection. Could you please advise a convenient time for us to reach you so we can assist and work on getting your service connected as quickly as possible? Warm regards,
The Webafrica Team
The Webafrica Team
Webafrica's reply16 Mar 2026, 11:33
Official
Hi Katherine, thank you for sharing your experience. We understand how frustrating it is to be without internet for 14 days, especially after multiple escalations and the added cost of using data bundles. Our team has attempted to contact you regarding your connection. Could you please advise a convenient time for us to reach you so we can assist and work on getting your service connected as quickly as possible? Warm regards,
The Webafrica Team
The Webafrica Team