Shocking Service and Zero Support – Avoid WebAfrica

The service I have received from WebAfrica has been absolutely terrible.

First, when I requested to move my existing connection to a new address, they activated two separate products on my account instead. This resulted in me being double-billed every month for a service I never requested.

Once that was finally sorted—which took days of back-and-forth—my service was cancelled outright, mid-month, without any notification or explanation. This is despite the fact that the month has already been paid for in full.

Now, I am stuck trying to resolve this via their WhatsApp chat because there is no way to actually phone this company. To make matters worse, they are refusing to help me because they claim I am not an "authorized person" on the account. I have provided every single piece of validation info they asked for, yet they still won't assist.

The agent then told me I need to go onto their website to add myself as an authorized contact, which is impossible because I don’t have internet thanks to them cancelling my line. The mobile version of their site is completely useless for this task.

It is also clear that they intentionally stall when it gets close to 17:00; they take forever to respond just so they can log off and leave you stranded for another day. Every interaction requires being transferred multiple times, and if the chat times out while you're on hold, you have to start the whole nightmare from scratch.

How is any of this acceptable? The service is shocking and the support is nonexistent. I would never recommend this company to anyone.