Shocking Service and Support

I have been a Webafrica client for approximately two years now. I recently upgraded my fibre package. They billed me but have failed to provide the package speed/service. I submitted an email ticket to their online support and have had no reply. I have engaged in their Whatsapp Support and had no reply. I have called telephonically only to be placed on hold indefinitely with no answer. I have evidence to support my claim. If this is what Webafrica's client care has amounted to, well then surprise... there are many other service providers out there!