1 reviews | Active since Apr 2012
Shocking service and false promises
Shocking service levels, it has taken us 8 weeks, 4 phone calls, over an hour of holding on, false promises of getting back to a person "tomorrow" and to date we have had no feedback, we are being billed for a line speed of 10Mg and only receive 4Mb. At no stage did we request this as we were told that a line speed of 10Mg was impossible in our area. I expect a call back regarding this immediately. Please can we receive a call back from Heinrich's or Kurts supervisor as well as the billing supervisor.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica