Shocking service and a *******

Beware people take note of their terms and conditions when signing up for fibre. No matter how many years you have been with them you have t pay a R 999 disconnection fee. They are one of the only companies that do this. Other fibre companies charge nothing if you have been there longer than 12 months. Also there is n o personal service , you can only go through their bot service if you have a problems and the response times are **********. Especially when the fibre is down. It is very difficult t get any help. Two increases in fees in the space of a year. Getting beyond ridiculous and sent an email asking for a senior person to call me ... but nothing ... Shocking .