SHOCKING SERVICE :-/

SHOCKING SERVICE. I had people come to my property and install fibre. It was completed on the Thursday last week (02 May 2024). I then spoke to someone from WhatsApp and they mentioned it will take 24 to 48 hours to be active. I was advised that I will get the password via SMS. I waited until Tuesday (07 May 2024), and I was then told again by another agent that I should wait for another 24 to 48 hours for the WIfI password. I have tried chatting with someone on WhatsApp by the name of Thembelihle and she responded at 16:00 she responded with an introduction and never responded again. I am deeply appalled by how people are being treated by Web Africa( Vuma Fibre). It so happens that I'm also a Team Leader for Webchat where I work and this is what you call Work avoidance. I will also be posting this review on All Social Media platforms. Someone has tried to call me but no one spoke and the line was dead. I did not think that customers are still being treated as a number, but hey what can I say, the company gets paid they leave you in the rear view mirror. :-( Vuli Buthelezi *** mos******