Shocking service

Our internet was suddenly cut of without reason (contract WebAfrica, ISP Vumatel) on Friday (says log into Afrihost - never even googled them...). For two three days forward and back between tech and provisioning Whatsapp agents (there's no live contact number), everytime a new agent, explaining the same story over and over! Well at least someone found that somehow vumatal ended the contract (for no reason - we have a debit order with WebAfrica). Message number 92 - finally apparently escalated to the brand manager... well still waiting.

The worst is some 50% of the seven, yes seven, agents I spoke to just refers me to another department without checking the chat history (which they have, but I also screenshot and sent them again!).

I'm finding a different supplier.