AC
Amanda C
1 reviews | Active since Jun 2015
28 Aug 2026, 07:51
Shocking Service
8 months of zero service! No connection, but you take my debit order every month. You won’t repay it until you have connected me, months of broken promises that a technician will contact me and a monopoly in the area so no choice but to use you. So you don’t care. I am instituting legal proceedings to get my premiums back and reporting you to the Consumer Ombudsman. I hope all your frustrated customers follow my lead. Completely unacceptable. It’s clear I am not alone. So many turning to social media because we cannot get any sensible or respectful assistance. Shame on you WebAfrica.
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Webafrica's replyOfficial
28 Aug 2026, 09:19Hi Amanda
We genuinely understand why you’re so frustrated. 8 months without a working connection, while still seeing monthly debit orders, is an incredibly difficult experience, and the repeated promises of assistance without seeing things resolved have understandably damaged your trust in us. This is not the level of service we want to provide.We’ve logged an urgent escalation with our Faults team, who have reached out to our Cybersmart partners to urgently address the ongoing connectivity issue. We’re treating this as a priority and will keep you updated directly via SMS as we receive further progress.We also recognise the seriousness of your concerns around the debit orders and refunds. These concerns need to be properly addressed alongside the technical issue, and we don’t want you feeling that you have to keep chasing us for answers.We’re truly sorry this has taken so long and appreciate you raising your experience with us. We’re focused on getting the matter progressed and providing you with clear updates along the way.
Warm regards,
Webafrica Crew
We genuinely understand why you’re so frustrated. 8 months without a working connection, while still seeing monthly debit orders, is an incredibly difficult experience, and the repeated promises of assistance without seeing things resolved have understandably damaged your trust in us. This is not the level of service we want to provide.We’ve logged an urgent escalation with our Faults team, who have reached out to our Cybersmart partners to urgently address the ongoing connectivity issue. We’re treating this as a priority and will keep you updated directly via SMS as we receive further progress.We also recognise the seriousness of your concerns around the debit orders and refunds. These concerns need to be properly addressed alongside the technical issue, and we don’t want you feeling that you have to keep chasing us for answers.We’re truly sorry this has taken so long and appreciate you raising your experience with us. We’re focused on getting the matter progressed and providing you with clear updates along the way.
Warm regards,
Webafrica Crew
Webafrica's reply28 Aug 2026, 09:19
Official
Hi Amanda
We genuinely understand why you’re so frustrated. 8 months without a working connection, while still seeing monthly debit orders, is an incredibly difficult experience, and the repeated promises of assistance without seeing things resolved have understandably damaged your trust in us. This is not the level of service we want to provide.We’ve logged an urgent escalation with our Faults team, who have reached out to our Cybersmart partners to urgently address the ongoing connectivity issue. We’re treating this as a priority and will keep you updated directly via SMS as we receive further progress.We also recognise the seriousness of your concerns around the debit orders and refunds. These concerns need to be properly addressed alongside the technical issue, and we don’t want you feeling that you have to keep chasing us for answers.We’re truly sorry this has taken so long and appreciate you raising your experience with us. We’re focused on getting the matter progressed and providing you with clear updates along the way.
Warm regards,
Webafrica Crew
We genuinely understand why you’re so frustrated. 8 months without a working connection, while still seeing monthly debit orders, is an incredibly difficult experience, and the repeated promises of assistance without seeing things resolved have understandably damaged your trust in us. This is not the level of service we want to provide.We’ve logged an urgent escalation with our Faults team, who have reached out to our Cybersmart partners to urgently address the ongoing connectivity issue. We’re treating this as a priority and will keep you updated directly via SMS as we receive further progress.We also recognise the seriousness of your concerns around the debit orders and refunds. These concerns need to be properly addressed alongside the technical issue, and we don’t want you feeling that you have to keep chasing us for answers.We’re truly sorry this has taken so long and appreciate you raising your experience with us. We’re focused on getting the matter progressed and providing you with clear updates along the way.
Warm regards,
Webafrica Crew