shocking service

web africa is useless for assisting with issue. My internet got cut in august, due to late payment in June - I was a few days l late. when my internet got cut in august (2 months after late payment) it took me hour of time on their live chat to find out why my internet was off. there is no way to get hold of anyone. when i eventually got told, i paid a reconnection fee, and have been on the line nearly 2 hours with a live help agent, trying to reconnect. Why cant I speak to anyone to assist? Their agents are assisting multiple users. Then while chatting to an agent nearly 2 hours in, they get disconnected for load shedding, and I need to re-explain my story all over again - dont they have any chat history? The service is shocking!!!