Shocking service

I've been unable to to contact Webafrica since the 23rd of July sent several emails and emailed 6 times on the customer zone not one reply. I've been without a connection since 23 July. They do not answer their phones. I've managed to get through twice and promises that I'll get a call from Management never happened. And their support team knock off at 8pm. I've had the worst service this year.