1 reviews | Active since Dec 2018
Shocking service
Unfortunately I never read any public comments on Webafrica's service before I signed a 12 month contract two or three months ago. I live in Bloubergsands and decided to appoint Webafrica as the Internet Service Provider. Besides experiencing fluctuating internet speeds, the VOIP service has worked for 3 days of the 2 weeks since buying the phone(I paid R1500 for the phone, from Webafrica). I have had to reset the router a few times, reset the phone settings but the VOIP phone still does not work. The latest from the Help Desk is the line is working I must download a manual so that I can configure the phone settings again. DO NOT USE WEBAFRICA. THEY ARE SHOCKING AND HAVE NO TECHNICAL SUPPORT TEAM TO VISIT YOUR PREMISES TO RESOLVE ISSUES. I will be investigating how to exit the contract.
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,