1 reviews | Active since Oct 2010
Shocking service
<p>I have been trying for 3 months to cancel a R39 per month subscription. I have been on hold for 20 minutes at a time trying to get to the cancellations department and when they finally put me through the line goes dead. My emails are not responded to, my messages are not returned. I managed to finally get hold of someone in the sales department who gave me her email address and told me she would escalate it to the manager. Needless to say, nothing has been done, I have now received another invoice and still no reply. </p> <p>I cancelled the debit order at the bank and now they want a R50 bank charge paid on top of it all. I am thinking that R39 is not worth the hassle, but seriously?????</p>
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code so we may verify you as the account holder and call you to fix asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code so we may verify you as the account holder and call you to fix asap
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah