Shocking customer treatment

Beware when getting fiber with WebAfrica. No where during the setup phase do they tell you that they will charge R200.00 to deliver the router even if you're in the same street as them. They say you get a router worth R1000.00 but in actual fact its half that and with the R200.00 delivery fee you're paying for the router anyway. Plus I have been told i would be called back twice and i'm still waiting. All I get told on here is to log a ticket and to this day none of my tickets have been answered. Even though my fiber is ready I am seriously considering canceling. I'd rather go through the whole process again than deal with this shocking service.