Shocking Customer Service & ********* Behavior

An order was placed on the Web Africa web site. An email was sent to the Web Africa Cancelling the order. Web Africa rep**** confirming that the order was indeed cancelled and the debit order form was not filled in and was not sent to the company. Web Africa by themselves went and moved the phone line over to their account. I received an account from Web Africa and paid the amount because I did not sign or send the debit order form through to them for approval. Later they then ran a debit order on my account. They do not reply to emails. I sent an email to the company to the end of last week to move the line back to Telkom and to give me a credit. I am still waiting to hear from Web Africa. In my own opinion this is the worst customer service I have ever experienced where I have to chase up to follow up with an Internet Company that does not believe in communicating with its clients via email and expects the clients to phone in instead. Bad service and ********* behavior.