JS
Jonno Sanderson-Smith
1 reviews | Active since Jul 2021
19 Jul 2021, 11:29
Shocking Customer Service - Fibre Service Cancellation and transfer
I am experiencing the most shocking Customer Service whilst cancelling my fibre service. I need to understand how to have my line released so my new ISP can activate my service and I cannot get an answer from the WhatsApp Support chat; instead I have been transferred 4 times after being in an online chat for over an hour, each time being asked to repeat my query whilst the agents have clear view of the previous conversation.
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Replies (1)JS
Jonno Sanderson-Smith's updateReviewer Update
19 Jul 2021, 12:25In total 2 hours and 8 minutes to get the following 2 simple questions answered:
Jonno: Once you have asked for the release, how long does it take to action?
Webafrica: Agent: it normally take 24-48 hours
Jonno: And once the release has been actioned, does the current service stop?
Webafrica: Agent: correct until the new ISP takes over the line so it will be down for a few hours most times
An absolute disgrace that this information, along with a clear explanation of the of the process, can't simply be provided on their website.
Jonno: Once you have asked for the release, how long does it take to action?
Webafrica: Agent: it normally take 24-48 hours
Jonno: And once the release has been actioned, does the current service stop?
Webafrica: Agent: correct until the new ISP takes over the line so it will be down for a few hours most times
An absolute disgrace that this information, along with a clear explanation of the of the process, can't simply be provided on their website.
JS
Jonno Sanderson-Smith's update19 Jul 2021, 12:25
Reviewer Update
In total 2 hours and 8 minutes to get the following 2 simple questions answered:
Jonno: Once you have asked for the release, how long does it take to action?
Webafrica: Agent: it normally take 24-48 hours
Jonno: And once the release has been actioned, does the current service stop?
Webafrica: Agent: correct until the new ISP takes over the line so it will be down for a few hours most times
An absolute disgrace that this information, along with a clear explanation of the of the process, can't simply be provided on their website.
Jonno: Once you have asked for the release, how long does it take to action?
Webafrica: Agent: it normally take 24-48 hours
Jonno: And once the release has been actioned, does the current service stop?
Webafrica: Agent: correct until the new ISP takes over the line so it will be down for a few hours most times
An absolute disgrace that this information, along with a clear explanation of the of the process, can't simply be provided on their website.