Shocking customer service and very bad attitude towards resolving problems.

I duly signed up for WebAfrica's LTE internet option, via their online portal. The particular webpage verified whether you were in a LTE-covered area, before you could continue with the order.

Satisfied that my area was actually covered, I placed the order, and after an absolute nightmare of trying to get further assistance from WebAfrica, the equipment was finally delivered. Impressed with the speed and connectivity, I let the initial bad experience go, and continued without any further problems.

Then suddenly - two months later - I suddenly could not connect. I contacted WebAfrica through their chat portal, and explained the problem. This was on Friday 01-09-2017. I explained that I was running an online business, and that I was losing clients and money in down-time. They responded that they did not know what was wrong, but that the problem would be resolved within 24 to 48 hours.

When the problem persisted through the weekend, and several attempts to contact WebAfrica had failed, I finally got hold of them again on Monday 04-09-2017. After spending most of the day trying to get them to pay attention to the problem, and being handed off to "Internet Solutions" (their service-provider) and "Rain" (their network specialists), neither of whom were interested in my particular problem, but simply told me to communicate through WebAfrica, I was told the following by WebAfrica:

I signed up and bought the equipment, knowing that I was not in a LTE-covered area, and that this was my own problem. If I wanted to get onto the internet, I could contact another company (which I presume is linked to them) to get an antenna which would give me access.

When I responded that I would not have been able to even buy this equipment originally if I did not fall into a coverage-area, and that the equipment actually worked for two months before it suddenly and mysteriously stopped, the simply reiterated that I did not fall into the LTE area.

When I asked for a manager , I was told that they were not available, but that they would be given a message to contact me. Ridiculously, I was actually asked what resolution I desired from speaking to a manager...

Wow! Have we really become THAT insolent that we treat our customers like idiots, and then shift the blame to them when our bad service becomes too apparent to deny?

In the meantime, the monthly rate of R999 has already been deducted off my account, and I have yet to see any benefit thereof. My business is losing clients and money, due to this laughable incompetence.

My recommendation: DON'T GO TO WEBAFRICA!!! They will promise you the earth, make you pay for it, give you a taste of what 's promised, and then rip the carpet out from under you. Then, when you complain, you will be dragged around and treated like a fool, until they manage to get you to agree to spending more money on their service... Rather choose a more expensive, but more professional provider.