Shocking Customer service and engagement

<p>i have a month to month contract with Webafrica. I emailed them. At the beginning of the month to say I need to put a hold on the contract for the month of August as I am travelling I won't be using it. Firstly up to now I still wait to have any response to emails I have sent. So I call the call centre today to arrange the above. The initial response as to my request was that because they paid the initiation fee, I can't do this. I indicated that they didn't and I paid for it myself. Then he says that they can't hold for one month as it is a 12 month contract and there are penalties. No...it's month t to month... then this wonderful agent says (after he runs out of excuses) that this notice will only be effective from 01 sep. so I say but it's one month notice, and u are implying 2 months. He couldn't answer me. I want someone who knows what they doing to revert to me</p>