Shocking customer service

I have been logging a ONT relocation since September last year. I have spoken to mote than 25 agents in their WhatsApp chat and Metrofibre has now informed me they have no record of the request. I asked to speak to a manager or to have proof of the requests I have submitted, that were sent to Metrofibre and the agent closed the chat. Fantastic service guys. Definitely looking for a new provider considering my business means so little.