Shocking customer service

I app**** for fibre from webafrica on the 24th of September. My neighbour's used other providers and were connected in a week or less. I began contacting them regarding the long wait for installation. They kept telling me they had sent instructions to openserve and it was with them. They must have escalated it 6 times. Eventually I downloaded the openserve app and put in my order number. I was told there was no such order number. Again I went to webafrica with this info and again it was escalated. I eventually found the right contact email for openserve. I was sent the notification from them to webafrica canceling my order due to multiple applications. Openserve sent this notification to them on the 3rd of October. The date today? 19 October. How on earth are they still in business if their call center agents cannot access info on a computer?