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Neels N

1 reviews | Active since Mar 2026

04 Mar 2026, 19:24

Shocking customer service

Ticket number Ref#: ***4. There is absolutely no customer service. I have logged a ticket for technician to come sort out and check our internet speed after we upgraded to 100mbps lines. Line is still slow. I also need our router to be moved to different location in our house. No one has been in contact with us and the consultant on whatsapp said the technician will make contact within 24h-48 hours. It's been 240 hours and no one has been in contact. I work remotely and this is a very big issue for me. I am strongly considering moving our line to someone that offers customer service. We upgraded our line and webafrica was adamant to collect the additional premium but it's been a month since we upgraded and our line is still on the same speed as before.

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Replies (3)
Webafrica
Webafrica's reply05 Mar 2026, 11:02
Official
 Hello  Neels. Thank you for sharing your experience. We completely understand how frustrating this delay must be, especially when working remotely and needing a reliable connection. We’ve managed to locate your profile and can confirm that our third-party partners, Dial-a-Nerd, have been booked for an on-site visit to further troubleshoot your connection performance. To help, we’ve reached out to the team that works directly with them. They will follow up and ensure you are contacted by Dial-a-Nerd to arrange the best time for the visit. Your ticket reference is Ref#: ***4/  BWV06, and we’re committed to making sure this is resolved as soon as possible. Thank you for your patience, and we appreciate you bringing this to our attention. R^
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Neels N's update08 Mar 2026, 22:01
Reviewer Update
Absolutely shocking!!!!!!!! You promised me a technician will contact me and it's been 4 days since your reply and still no one has phoned me
Webafrica
Webafrica's reply09 Mar 2026, 08:37
Official
Hello Neels.  We understand how frustrating this must be, especially after expecting a follow-up regarding the technician visit. Please be assured that we’ve escalated your request again with the relevant team to urgently follow up with Dial-a-Nerd and ensure you are contacted regarding your booking under Ref#: ***4 / BWV06. T^