shocking customer service

The service from webafrica on new installations is abysmal. I ordered a new fibre line and was told the router would be delivered today. I made special arrangments so that someone would be able to take delivery of the router today. I made a followup at at 2:20pm as to what was happening with the delivery only to be told that no one could be contacted about the pending delivery so it never happened. This is patently false. NO ONE attempted contact with me, NO ONE attempted delivery. Now I am going to have to make another arrangement for delivery, which will delay the process even further. Disgusting service but I am already locked into dealing with the abysmal customer service as octotel has already installed the fibre line which I am now obligated to pay for if I attempt to move away from webafrica.