Shocking Customer Service

Webafrica use a whatsapp to receive and give feed back. Waiting time for a response from them is normally over an hour. This is just to answer you. The call center needs more training, they have no clue in resolving problems. Now you phone in, waiting time well over an hour. I have been on a call, trying to get my internet restored for over 4 hours. I even told them what was wrong. I contacted Vuma, which is not allowed, my problem was sorted in 5 min. Totally disgusted with the call center, Webafrica need to rectify their customer service.